Frequently Asked Questions

After the payment process is completed, we will send you an email receipt with all order and download information, so you can download the installation package and use it for your website.
In addition, you can instantly download the product from the download area

The price you pay is one-time fee, with no hidden or recurring charges of any kind, and there’s no limit on how long you can use the template or extension either

We accept Paypal and major Credit Cards (Visa, Master Card, JCB) or Western Union.
 
Credit card payment transaction will be taken care of by our trusted partners 2Checkout. They are truly professional with a very secure and reliable system. If you meet any trouble with the payment process, please contact us via email (myta@ytcvn.com) then our supporters will instruct you what to do.

Yes, you are authorized to make any modifications to achieve your desired intention. All code are open for modification if you need.

We offer 03 month support for each license of a theme.

We offer FREE lifetime update for all of our products. You’ll will be received the update notice in the theme admin. Also we will inform updates through email and our social channels.

Yes, you are free to use our themes on as many websites as you like. We do not place any restrictions on how many times you can download or use a theme, nor do we limit the number of domains that you can install our themes to.

However, please note that we only support you with the theme on 01 website for each single license.

You will be allowed to use all extensions including the theme packages. No additional fee is required.
Once your membership has expired, you will be no longer get technical support from us. If you want to continue receiving support, you can contact us to buy the extended support service to extend support to 3, 6 or 12 months.
Yes, we provide Theme Installation Service and Extension Installation Service, in which we will install the theme/extension like their demos for you within 24 hours. No other customization would be done.
Yes, the request should be raised up within 7 days after your purchase date. We only give you ONE exchange. The second request will not be accepted.

We offer no-questions-asked refunds to all customers within 30 days of your purchase for premium WordPress themes sold on our website. If there is any bug in our theme or no support from us, then simply send us an email and we will refund your purchase right away.

For themes that are sold exclusively on Themeforest, the policy will be applied according to Envato Refund Policy.

Our goal has always been to create a happy, thriving community. If you are not thrilled with the product or are not enjoying the experience, then we have no interest in forcing you to stay an unhappy member.

Contact Us

Please get in touch if you have any questions!