Frequently Asked Questions and Answers
After the payment process is completed, we will send you an email receipt with all order and download information, so you can download the installation package and use it for your website.
In addition, you can instantly download the product from the download area
The price you pay is one-time fee, with no hidden or recurring charges of any kind, and there’s no limit on how long you can use the template or extension either
Normally, your order will be created automatically upon receipt of a successful payment. There are some cases that your payment is NOT SUCCESSFUL and we have to review and process download information manually
Yes, you are authorized to make any modifications to achieve your desired intention. All code are open for modification if you need.
Yes! You can pay through all of payment gateways that Paypal or 2Checkout supports including all major types of Credit cards. Visit Paypal and 2Checkout for more information.
Normally, you’ll get the notification of updates on the backend the products you installed.
Besides, you can download the latest version of the product in the download area. Once your products expire, please renew to continue getting updates.
Once your subscription expires, you can still use all themes and extensions that you downloaded for your registered domains without paying any extra fee, but you will not be able to download, get updates or create ticket to get technical support. Please renew to get full of benefits and receive discount renew.
Yes, within 30 days after your purchase date.
If you are not satisfied with our products after reading our documentation, you have the unconditional right to request a refund within 30 days after the purchase date. It would be appreciated if you could provide us with some helpful feedback so that we can win you back in the future.
You will be allowed to use all extensions including the theme packages. No additional fee is required.
Yes, please use the quickstart package to install into your site, after that, you’ll get a site that looks exactly our demo sites.
If you don’t have time, you can buy the Theme Installation Package, we’ll help you to install the theme like our demo, you don’t have to do anything.
Once your membership expires, you will be no longer get technical support from us. If you want to continue receiving support, you can buy the extended support service to extend support to 3, 6 or 12 months.
Yes, the request should be raised up within 10 days after your purchase date.
In some situations, we do allow for switch your order to another one (one time only) with the same cost ONCE if you raise up your opinion within 10 days after your purchase date. After you switch your order, you don’t allow to send a refund request.