Dear our valued customers,
We always want you to be thrilled with your new purchase. However if you aren’t completely satisfied and want to get another WordPress theme, we will happily exchange the item within 7 days of your purchase. Let’s see details below.
Here are some important things you should know:
- The exchange policy is available for WordPress Themes on ThemeForest Only. Not available for WordPress Themes on WPThemeGo
- If you purchase our WordPress Theme from ThemeForest, you are allowed to exchange for another WordPress Theme on Themeforest.
- We offer 1-to-1 exchange within 7 days from the date you purchased it
- We only give you ONE exchange. The second request will not be accepted.
How to get an exchange from us:
- You’ll need to open a refund request on ThemeForest for the orginal theme and make a new order for the exchange theme.
- Please provide us the reason to refund is “You want to exchange for another Theme” with the Purchase Code of the exchange theme. We’ll accept your refund request.
- You’ll need to make the refund request for the original item within 7 days of your purchase to avoid being charged for both the original and exchange items.
If you have any queries about the process, please contact us!